Pilot Reach Privacy Policy

Last Updated: September 29, 2025

This Privacy Policy explains how Pilot Reach (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our website, applications, and services.

If you have questions or want to exercise your privacy rights, contact us at the bottom of this page.

1. What is Personal Information

“Personal information” means any data that identifies or can reasonably be linked to you.

This includes:

  • Name, email, address
  • Device identifiers (IP address, device ID)
  • Usage data and preferences
  • Derived or inferred data (analytics, behavior)

Aggregated data that cannot identify you is not considered personal information.

2. Scope

This policy applies to:

  • Our website, apps, APIs, and services
  • Customer support, marketing, and sales interactions
  • Data collected directly or through partners

It does not apply to third-party services you may use.

3. Information We Collect

3.1 Information You Provide

  • Account info: name, email, username, password
  • Contact info: phone number, address
  • Payments: billing info, transactions
  • Messages: emails, support requests, feedback
  • Uploaded content
  • Preferences and settings

3.2 Automatically Collected Data

  • Device info (OS, hardware, identifiers)
  • Usage data (features used, logs, crashes)
  • IP address and network data
  • Location (if enabled)
  • Cookies and tracking technologies

3.3 Third-Party Sources

We may receive data from:

  • Service providers (analytics, fraud detection)
  • Business partners and integrations
  • Public sources or referrals

4. How We Use Your Information

Service Delivery

  • Operate and improve the platform
  • Personalize your experience

Payments

  • Process transactions and subscriptions
  • Prevent fraud

Communication

  • Customer support
  • Updates and notifications
  • Marketing (where allowed)

Safety & Security

  • Detect abuse or fraud
  • Enforce policies

Legal Compliance

  • Meet legal obligations
  • Respond to lawful requests

Business Operations

  • Analytics, audits, reporting
  • Mergers or restructuring

5. Legal Basis (If Applicable)

We process data based on:

  • Your consent
  • Contract necessity
  • Legitimate interests
  • Legal obligations
  • Safety (vital interests)

6. Sharing Your Information

We may share data with:

Internal Teams

  • Pilot Reach affiliates and subsidiaries

Service Providers

  • Hosting, payments, analytics, email

Integrations

  • Third-party tools you connect

Legal Authorities

  • If required by law or for safety

With Your Consent

  • When you explicitly approve

We do NOT sell your personal data.

7. International Data Transfers

Your data may be processed outside your country.
We use safeguards such as:

  • Standard contractual clauses
  • Legal compliance frameworks

8. Data Retention

We keep your data only as long as necessary for:

  • Service delivery
  • Legal compliance
  • Dispute resolution

Data is deleted or anonymized when no longer needed.

9. Security

We use safeguards including:

  • Encryption
  • Access controls
  • Monitoring systems
  • Security testing

No system is 100% secure, but we take strong measures to protect your data.

10. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccuracies
  • Delete your data
  • Restrict or object to processing
  • Withdraw consent
  • Opt out of advertising

To exercise your rights, contact us below.

11. Children’s Privacy

We do not knowingly collect data from children under 13 without parental consent.

12. Cookies & Tracking

We use cookies for:

  • Site functionality
  • Analytics
  • Security
  • Marketing

You can control cookies through your browser settings.

13. Advertising & Analytics

We may use data to:

  • Improve marketing performance
  • Provide relevant content

We do not share data with brokers for targeted ads without consent.

14. Policy Updates

We may update this policy.
Changes will be posted with a new date.

15. Contact Us

Pilot Reach (Yaw Works LLC)
Email: support@pilotreach.net
Phone: +1 (682) 474-9140

We typically respond within 30 days.